SupportCandy – SLA

Service Lavel Agreement addon for SupportCandy

SupportCandy – SLA is a powerful WordPress plugin designed to streamline and enhance your customer support system. With its comprehensive Service Level Agreement (SLA) management features, this plugin ensures that your team meets and exceeds customer expectations.

This plugin allows you to create and manage multiple SLAs effortlessly. You can define different response and resolution times for various ticket priorities, ensuring that urgent issues are addressed promptly. The intuitive interface allows you to set up SLAs based on ticket categories, tags, or even specific customers, providing a personalized support experience.

SupportCandy – SLA also offers advanced reporting and tracking capabilities. You can easily monitor SLA compliance, track response and resolution times, and generate detailed reports to analyze your team’s performance. With its seamless integration with the SupportCandy ticketing system, this plugin provides a comprehensive solution for managing customer support and ensuring customer satisfaction. Upgrade your support system with SupportCandy – SLA and deliver exceptional customer service every time.