SupportCandy – Assign Agent Rules

Assign Agent Rules addon for SupportCandy

SupportCandy – Assign Agent Rules is a powerful WordPress plugin designed to streamline and automate your customer support process. With this plugin, you can easily assign support tickets to specific agents based on predefined rules, ensuring that each ticket is handled by the most appropriate team member.

Gone are the days of manually assigning tickets or relying on a random selection process. SupportCandy – Assign Agent Rules allows you to create custom rules based on various criteria such as ticket category, priority, or even specific keywords. For example, you can set a rule to automatically assign all high-priority tickets related to billing issues to your finance team, while technical support tickets can be assigned to your dedicated support agents.

By automating the ticket assignment process, you can significantly improve response times and ensure that your customers receive the most efficient and personalized support experience. With SupportCandy – Assign Agent Rules, you can optimize your support team’s workflow, increase productivity, and ultimately enhance customer satisfaction.