DWQA Assign Ticket is an add-on for the DW Question & Answer plugin that streamlines support workflows in WordPress. It lets admins and moderators assign questions to specific team members, set priorities and statuses, track progress, and keep conversations organized—so customers get faster, more reliable answers.
- Seamless integration with DW Question & Answer
- Assign questions to specific agents or moderators
- Custom ticket statuses (open, pending, resolved, closed)
- Priority levels for better triage
- Agent workload visibility for balanced assignment
- Email and in-dashboard notifications on assignment and updates
- Private/internal notes for team-only collaboration
- Filter and sort by assignee, status, priority, and date
- Quick actions to reassign, escalate, or close tickets
- User-friendly interface within the WP admin
- Role-based permissions for secure access control
- Activity logs for accountability and audit trails
- Customizable labels and taxonomies to match your workflow
- Compatible with most WordPress themes and caching plugins
- Lightweight, fast, and optimized for SEO-friendly Q&A pages