Fluent Support Pro is a fast, modern help desk plugin for WordPress and WooCommerce. It lets you manage tickets from email, forms, and store orders in one clean dashboard, automate replies, track SLAs, and collaborate with your team—all without leaving WordPress. Built for speed, privacy, and scalability, it’s perfect for agencies, SaaS, membership sites, and eCommerce support.
- Native WordPress help desk—no external SaaS required
- Unified inbox for email, web forms, and WooCommerce tickets
- Fast, AJAX-powered ticketing with instant reply threads
- Automation rules: auto-assign, tag, prioritize, and route tickets
- Custom fields, tags, and inboxes for granular organization
- SLA management with response and resolution timers
- Canned responses and saved replies for quick support
- Collision detection and internal notes for team collaboration
- Customer portal with ticket history and secure access
- WooCommerce, EDD, and membership plugin integrations
- Trigger-based emails and notifications via WP Mail or SMTP
- Advanced reports: volume, first response, resolution, CSAT
- Knowledge base integration and instant suggestions
- REST API and webhooks for custom workflows
- GDPR-ready, self-hosted data, and role-based permissions
- Multilingual and RTL-friendly with lightweight performance