The WooCommerce Help Scout plugin connects your WooCommerce store with Help Scout to deliver fast, personal customer support. See order details inside Help Scout, reply smarter, and resolve tickets faster—without switching tabs. It streamlines support operations, empowers your team, and improves customer satisfaction.
- Direct WooCommerce–Help Scout integration
- View customer order history inside Help Scout
- Automatic customer matching by email
- Order details sidebar: items, totals, status, notes
- Create, update, and add private notes to orders from tickets
- Link multiple orders to a single conversation
- Instant order search from within Help Scout
- Smart tags and custom fields for faster triage
- One-click refunds and status changes (optional)
- Guest checkout support and manual customer linking
- Performance-friendly API calls with caching
- GDPR-ready with data controls
- Works with subscriptions and popular Woo extensions
- Simple setup with API key authentication
- Developer hooks and filters for custom workflows